Delivery

Delivery Options

UK Mainland Delivery

Under 150g - Royal Mail First Class Letter - £1.50

DPD Next Day Delivery, less or equal to £150 - £4.99 

Orders over, or equal to 5kg - £5.99

Scottish Highlands, Northern Ireland, & all UK islands

Other courier (3-5 days)  - £7.99

Orders over £150 are eligible for free shipping (UK mainland only).

Total Weight which is automatically worked out at checkout (Weight of product + packaging + bottles, etc)

 

1. Standard Delivery: The delivery will be fulfilled on working days

(from Monday to Friday). Orders are usually dispatched within 1-2

working days depending on payment confirmation and your selected

delivery address. To get your parcel dispatched on the same working

day, we will need to receive your Order Payment Confirmation by

12:00 GMT, from Monday to Friday.

 

2. Where available, you can choose a scheduled delivery method for

your shipment, like Home Delivery, Local Pickup.

 

3. Delivery costs at the order checkout when you purchase online, on

the Order Confirmation:

a) DPD Next Day Service from £4.99 incl.VAT

b) Royal Mail 1ST Class GBP £1.5 incl. VAT (pigments only).

 

4. The Product(s) will be delivered to the delivery address you specify

in your order. Signature may be required to receive your item.

 

5. If you have not received the Product(s) within the estimated

delivery time specified in the dispatch confirmation, you should

contact us via our website or by email.

 

6. Orders can be delivered in the United Kingdom

We can deliver to the following areas:

● Mainland (1-2  working days)

● Isle of Wight, Isle of Man, Grampians, Northern Ireland and some areas

of the Scottish Highlands and Islands. However please note that

deliveries to these areas take a little longer than advertised in our

delivery schedule and on your delivery confirmation (3-5 working days).

We are unable to provide an exact delivery time frame as it is dependant

on our courier availability to deliver to your selected address.

 

Text and e-mail Notifications

 

Our courier can send updates by text message, so you can stay

updated on your delivery or pickup order. Just add your mobile

number or email address at checkout to receive these notifications.

The number of messages you'll receive will vary depending on the

orders you placed.

 

Change Address in your order

 

Once your order has been prepared for dispatch or has been

dispatched, we may be unable to change the delivery address. If the

order is with the carrier you can contact them directly and they will

amend your delivery address where possible.

If your courier is unable to redeliver to the different address,

your parcel will be returned to us. In that case, we won't refund you for the

delivery costs, and if you wish for us to send it again an additional

charge may apply.

 

Tracking Order

 

For carrier deliveries you can track the status of your order at any

time via the online Order Status.

If you choose Royal Mail first class delivery you are unable to track

delivery.

 

Delivery Information

 

If you fill in the wrong delivery data, it might cause delay or a missed

delivery.

If your order is being delivered to a business address, please be

advised that our carrier will deliver to a mailroom or delivery point

and will request a signature from the mailroom supervisor; our carrier

does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge

service, our carrier will deliver to the concierge. The concierge can

sign for the delivery as long as they have a fixed location in the

reception or within the building.

 

Cancelation

 

Should the Customer decide at any time after placing an order, to

cancel or change their instructions, the Epideco shall, at his

discretion, be entitled to invoice as if the order had been fulfilled in its

entirety, such entitlement shall be in addition to other rights conferred

upon the We as contained in these Terms.

If Customer decide that he would like to cancel the order after the

order has been shipped, Epideco will not refund the delivery cost to

the Customer.

 

Questions about your orders

 

In the event that no one is available at the address at the time of

delivery, a note will be left to advise you whether your order has been

left in a safe place, such as a neighbor, or if you need to contact the

carrier to arrange a new delivery time.

If you are not at home in time of delivery please contact courier to

choose safe place or safe neighbour.

If the estimated delivery date showed in your dispatch email has

passed and you have not received your parcel, please contact

Epideco Customer Service. We will investigate with the carrier and

strive to deliver your order as soon as possible.

If you miss delivery three times, the parcel will be returned to us. In

that case, we don’t refund you delivery costs, and if you wish for us to

send it again an additional charge may apply.

 

Damaged orders

 

If your parcel is damaged when you receive it, you

can refuse the delivery. If you only find damage after receiving the

delivery, please see our return policy here.

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